‘Modern, Simple, Secure and Intuitive’ — Stefan Geldreich on the New HIN Mail

Stefan Geldreich from Health Ostschweiz (HOCH), one of eastern Switzerland’s largest hospital networks, shares his experience as a pilot customer for the new HIN Mail. The transition was so seamless that many staff members did not even notice it: “The switchover went so smoothly that many employees didn’t even notice it.” HOCH accompanied the development process as a pilot partner, providing feedback that shaped the final product.

The technical improvements are substantial: a modernized design, the elimination of HTML file downloads for external recipients, improved stability, and IPFS-based security for more robust protection of sensitive data. Geldreich summarizes the result: “The new HIN Mail combines user-friendliness and security. The clear structure and simplified processes are a major benefit for us.” Feedback from both staff and patients has been overwhelmingly positive.

This kind of third-party validation — from a major hospital network operating at scale — demonstrates what happens when trust infrastructure is designed correctly: the technology becomes invisible, security improves, and users focus on their work rather than their tools. SEAL, the communication layer powering HIN Mail, processes over 800,000 verified messages per month across Swiss healthcare with the same design philosophy: secure by default, seamless in practice.

Read the full article at hin.ch

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